Refund Policy

Once paid, if for whatever reason, guest decides to cancel his/her purchase then only 50% of the amount paid can be refunded. 

We guarantee that the quality and safety of our food are our top priorities when serving you. However, should there be a clear and valid shortcoming on any of the ordered products in the area of food safety, product quality or there is an incapacity of the establishment to serve your product, then the guest shall be entitled to a 100% refund. 

Once paid, should guest wish to change an item, change of mind is not a valid reason. If product served is not the correct item, then Frankie’s New York Buffalo Wings shall be responsible for exchanging it with the correct product or whatever agreement both parties shall come to. 

Should guest fail to pickup his/her order on the scheduled date and time, guest shall be entitled to 1 (one) re-schedule on the following day at a time of his/her choosing provided that it is within the operating hours of the store.

Should guest fail to again pickup his/her order, then he/she will be entitled to a 50% refund.

For any concerns regarding refund or your order, please email guestsupport@frankieswings.com. 

Kindly indicate your full name, order number and the specific details of your concern. 

Once agreed upon, please allows us 3-5 business days to process your refund. 

Thank you very much for your usual support for Frankie’s New York Buffalo Wings.